For products with defects or wrong deliveries reported within 7 days of receipt, we will cover the shipping cost for exchanges and returns, but for orders past 7 days of receipt, shipping costs for exchanges and returns due to individual reasons will be borne by the customer.
If the product is not eligible for exchange/refund, you must register with Hanjin Express (+82) 1588-0011) and send the product to the Kit Album Shop.
*For exchanges, a shipping fee of 3000 won will be incurred. Please transfer to IBK Bank 935-021090-04-012, account holder [Muse Live].
If you have any other inquiries, please call or email us.
[Customer Service Operating Hours and Contact Information]
Weekdays: AM 11:00 - PM 5:00 (KST) / Lunch break PM 12:30 - PM 1:30 (KST)
CS: Tel. +82) 10-9956-1972 / play@kitalbum.com