FAQ

Is international shipping available?

Yes, we ship internationally. However, please keep in mind that the shipping and handling fees may differ depending on the location.

When will the shipping start?

If you make your payment before 12 PM (KST) on weekdays, the products you ordered will be quickly processed.You can check the status of your package by going to [My...

After purchasing with Naver Pay and confirming ...

According to Naver Pay policy, once you click the confirm purchase button, you cannot proceed to the next step. Please write your order number and the details you wish to...

Can I get service for a KiT that has been subme...

We will assist you with paid A/S.Please contact the Kit Album Mall customer center for a paid A/S. [Customer Service Operating Hours and Contact Information]Weekdays: AM 11:00 - PM 5:00...

When will the refund amount be deposited?

Refunds will be processed within 3 business days after confirming the return. If you paid by credit card, we will cancel the credit card approval to ensure that the payment...

Why can't I get a refund after paying without a...

If you paid by bank transfer, the refund will not be processed automatically upon request. If you wish to get a refund, please contact the KiTalbum Mall customer center. [Customer...