FAQ

Is there a shipping fee for exchanges/refunds?

For products with defects or wrong deliveries reported within 7 days of receipt, we will cover the shipping cost for exchanges and returns, but for orders past 7 days of receipt,...

How do I exchange/refund?

Exchanges and returns are only possible for products that have been delivered.1) Please log in with your ID and open My Page.2) Click on the order details of the product...

Can I exchange or refund a defective product?

Yes. You can exchange/refund defective products. * However, exchanges and refunds for printing defects and missing components are only possible within 7 days of receiving the product.Please check below to...