FAQ_EN

1. What if there is a problem with customs duties and clearance?

  • International shipping eligibility on our website does not guarantee customs clearance in the destination country

  • Your order may be subject to storage, return, or other taxes by the country's customs, in which case the Kit Album Store is not responsible.

  • It is the buyer's responsibility to comply with government regulations or laws that apply to each country.

 

2. If there is a problem with missing parts or printing?

  1. For defective printing or missing components, exchange or refund is possible only within 7 days of receipt of the product.

  2. Missing parts and poor printouts
    Unboxing video required -> Please submit the video and photos of defective parts to play@kitalbum.com after filming

  3. Printed photocard exchanges are for: Smudges, imprints, scratches, peelings on the face part, indelible stains and fingerprints, crumpled corners
    ★ Imprints, scratches, and ink splashes of less than 5mm on parts other than the face (backside, background, etc.) are not subject to exchange/refund.

  4. Outer box (exterior package) damage exchanges are for: In case the external damage is large in shape
    ★ Imprints of less than 10mm on the package, printed splashes are not subject to exchange/refund
[Exchange/Refund] Exchange/return information
  • The outer box is designed to protect the product, and refunds and exchanges are not possible due to slight pressure, scratches, or contamination damage.

  • In case of serious damage to the overall outer box and appearance, we will exchange it for a partial replacement only in the stock we have, so please understand this.

※ In case of out of stock, resending is not possible, so a refund will be made ※

  • Please note that only the "air kit parts" will be replaced if the "air kit" in the components is subject to malfunction.

  • In such cases that there was a simple change of mind in purchasing during the pre-order period, products are not subject to exchange or return as quantity is secured according to the pre-booked amount.

 

3. Shipping

[The delivery date can vary by country.]
  • Regarding overseas shipping, we deliver via an overseas shipping agency.

  • Please note that even if the waybill is confirmed, the details can be checked within the next 1-2 days.

  • We ship the parcels through UPS and Qxpress.

  • It may take a maximum of 
    • Qxpress 10~20 working days
    • UPS 5~10working days

  • The shipping fee is applied based on weighing for 2 KiT Albums (Please note that this is the default setting Please write all addresses in English.

  • This product has a built-in lithium-ion battery, and up to two batteries can be shipped overseas. (Multiple purchases are possible separately)

 

4. How to replace the battery

  • The lifespan of the battery is maximum of 3 years. However, it may vary depends on how it has stored.

  • Please refer to the videos below for how to replace the battery.

  • If you are not able to click the button after replacing the battery, please email help@kitalbum.com.

 

5. How to connect KiT Video with PC & TV

<Connect KiT Video with TV and PC>

  • Connect with HDMI cable
    After operating the KiT, use HDMI cable to directly connect with the monitor or TV.

  • Apple TV, Android TV
    Download the ‘KiT Player’ app on the TV App Store or Google Play Store. And then, connect the KiT Video to the TV.

  • Chromecast
    KiT Video can be easily connected to Chromecast in KiT Player.

  • PC (Windows & Mac OS)
    Download ‘KiT Player for PC’ and connect the KiT Video.

 

6. How to connect the KiT Album with the adapter (Earphone-jack type KiT)

  • Download the ‘KiT Player’ app from the App Store or Google Play Store and install it.

  • If your device has a 35mm earphone jack, insert the KiT to it. (If your device does not have a 35mm earphone jack, please use an adapter.)

  • Download pop-up will appear and start to download the album. (For the very first time connecting the album)

  • When download begins, remove the KiT from the device. If the KiT keeps inserted, the sound may not come out.

  • When there's no 35mm earphone jack, use an adapter to connect the KiT to the smart device.

 

7. Air-KiT (button type) user guide

  1. Download the ‘KiT Player’ app from the App Store or Google Play Store and install it.

  2. Please check where the microphone is located.
    (The location of the microphone varies depending on the device)

  3. Push the KiT towards the device and click. Please hold the KiT to the device until the pop-up appears or the album starts operating.

  4. The album will start to play when the download is done. (For the very first time connecting the album)
✔️ NOTE <"I hear a beep- sound.">
  • If you push the button too hard or too long, it may cause a ‘beep’ sound. This is not a defect, so please push the KiT making a short click sound.

  • Also, if the button pushed too hard or held it too long, the button may get stuck inside the case. It may cause the dis-connecting issue.