Shipping policy
ORDER PROCESSING:
We ship orders from one of three warehouses depending on the address of the order. Depending on the address of the order, some regions may take a bit more time. We sincerely appreciate your patience. Typically, we start the shipping process after the end of the sales period marked on the product page, and we start packaging paid orders as soon as possible.
Change of Address before Shipment:
If you need to change your address, please, inform us as soon as possible at play@kitbetter.com, before the order is shipped.
If you request an address change too late, we may not be able to update your address in time.
MISSING/LOST PACKAGES:
KiTbetter is not responsible for packages that are late, missing, or stolen in cases caused by the shipping carrier or others.
Once we hand over your order to the shipping carrier, they are responsible for tracking its whereabouts and getting it delivered to you.
In instances where the package is marked as "delivered" but you have not received your package:
- Check with friends/neighbors/lobby to see if it was delivered to the wrong address
- Double check your order history and make sure you noted your shipping address correctly
- Contact the shipping carrier for an update on the order to see if it is held up at a distribution center, held in customs, or held at a local post office.