FAQ

I made a bank transfer, why does it still show ...

If the name of the person who made the bank transfer does not match the order name, the payment cannot be confirmed.Additionally, if there are multiple pending bank transfers at...

Where can I check my order history?

You can check your purchase history in the My Orders section from the My Profile Icon on the upper right corner. However, if you paid via Naver Pay, you can...

I want to create my own KiTalbum.

You can go to our 'Release an Album' tab on the top or click on the link below to explore your opportunities of creating your very own KiTalbum.   Release...

A package was lost during shipping, can I get a...

After confirming the package loss, we will quickly reship or refund.Please contact the kit album customer center below.[Customer Service Operating Hours and Contact Information]Weekdays: AM 11:00 - PM 5:00 (KST)...

Where should I contact for shipping inquiries s...

Please contact us via email with your Order number, and we will reply to you with the courier's contact information. [Customer Service Operating Hours and Contact Information]Weekdays: AM 11:00 -...

Is international shipping available?

Yes, we ship internationally. However, please keep in mind that the shipping and handling fees may differ depending on the location.